Privacy Policy


We are committed to the privacy of our customers and the visitors to our website. The website utilizes a high degree of encryption on information sent over the Internet and on information stored within its system. The following policies outline other specific protections that we have in place.

The privacy policy applies to (the “Website”), a website owned and operated by Flexphon Ltd. (“we”, “us”, “our” or “Flexphon”) and the Flexphon application (the “App”).

By accessing the Website, or by using the App, you confirm that you have understood and agree to the terms of this privacy policy.


”you” or ”your” means you, the natural person and Regular User (as defined in the Terms of Service) or Website visitor, who uses the Website or App and who has understood and agreed to the terms of this privacy policy. 

The “Website” means the website and any page or location on the website, no matter what device (cell phone, laptop, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location. In this Policy, we use the term website and other similar terms such as “Internet site,” “site,” and “web page.”

 “Personal Information” is information that directly identifies or reasonably can be used to identify an individual Customer or User. Examples include but are not limited to name, address, telephone number, e-mail address and VAT number.

The “App” means our application for mobiles, tablets and personal computers, through which the Service is provided. 

The “Service” means the service provided by us through the App.

The “Account” means the personal user account that you can register on the Website or in the App in order to use the Service.

“Flexphon” is a product owned by Flexphon Ltd., a Bulgarian company with registration number BG204216296 and address: Ul. Krum Popov 56-58, 1421 Sofia, Bulgaria.

Your personal data, our responsability

On this website we collect personal data. These data are managed and controlled by us and are stored and processed in accordance with EU laws.

During a visit to our site we keep:

  • your domain name (ip address) when you visit our web pages;
  • your e-mail address when you post messages/questions on this website;
  • your e-mail address and phone number when you communicate this to us;
  • your e-mail address when you participate in discussion forums;
  • all information regarding the pages of other sites you consulted to get to our site;
  • all information regarding the pages you consulted on our site;
  • all information you have provided to us voluntarily (e.g. research information and/or site registration).

This information is used:

  • to improve the content of our website;
  • to serve our existing and prospective customers;
  • to enhance and extend our customer relationships.

The use of cookies

We use cookies when you visit the Website. Cookies are used to enable a better function of and to collect statistics on the use of the Website. Cookies are alphanumeric identifiers that are stored on your device’s hard drive through your web browser when using the Website. However, you can command your browser to refuse cookies altogether. You are of course free to do so but then you might not be able to use the Website, due to malfunction and deterioration of the Website.

Your rights

You have the right to view and edit your personal data at any time after the registration. You may also request us to correct, update or delete your personal information, through contacting us in writing. You are further entitled to withdraw a consent that you have previously given to us regarding the processing of your personal data. Please note that such withdrawal might mean that you no longer can be provided the Service or use the App. Withdrawal of consent shall be made in writing to one of our addresses stated in this privacy policy. However, you are only entitled to demand that we cease to process such personal data that is processed due to your consent, and not in regards to personal data that we are processing upon another legal basis.


When we receive or transfer your data on our website, we always use the coding technologies which are recognized as the current standards within the IT sector. We have introduced the necessary security measures in order to prevent the loss, wrongful use or modification of information we receive on our site. When we receive or transfer certain critical information, such as e.g. financial information, we use a secure server. When we transfer data to third parties with whom we have a contractual relationship (such as online payment parties), these third parties must, under the contract conditions, implement sufficient security measures, such as for instance: an SSL connection.

Even though we take the security of your personal data seriously, please keep in mind that no method of transmission over the Internet, or method of electronic storage, is entirely secure. We strive to use commercially acceptable means to protect your personal data and to make sure your personal data is treated securely and in accordance with this privacy policy, but cannot guarantee its absolute security.

Disclosure of personal data to third parties

We will not sell, share, or rent out your personal data to any third party or use your e-mail address for unsolicited mailings. However, your personal data may be shared with third parties for the same purposes, to facilitate, provide and perform the Service or to assist us in analyzing how the Service, Website and App is used. In that case, we remain responsible for such third parties’ processing of your data. Such third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use the information for any other purpose.

This means that we may disclose your personal data to suppliers, who act as our personal data assistants and only in accordance with our instructions, for the provision of the Website, the App and the Service.

We may furthermore disclose your personal data to regulatory authorities or legal advisors in connection with alleged offenses or suspected breaches of our Terms of Service, or when we are obliged to disclose or share your personal data in order to fulfill their obligations under law.

In order to verify payment methods and prevent fraud, we verify personal information, including payment information, with payment providers and fraud prevention services. If at any time you apply for a credit with us, we may perform a credit inquiry with credit reporting agencies, and such inquiry may be noted on your credit record. We may use automated decision-making systems to verify payment methods, assess creditworthiness, or prevent fraud, and we may contact you requesting additional information when needed.

Aggregated information

When accessing the Website, we may log your IP address, access URL, time of access, browser type, referral URL etc. in order to obtain internal information regarding site traffic statistics. When using the App, we may log information about phone numbers, the start and end time of calls, call duration, call quality, messages, geographical position, IP address etc. in order to obtain statistic on the App usage.

The information mentioned above is used in an aggregated manner, and is never linked back to any personally identifiable information, unless to identify members who are using the Service for any activity that is deemed in conflict with our Terms of Service or this privacy policy.

Third party tracking tools

We use third party tracking tools to improve the performance and features of our website. These third party tracking tools are designed to collect only non-personal information about your use of the Website or the App. Nevertheless, you hereby acknowledge that such tools are beyond our control and accordingly we assume no responsibility for what information is actually captured by third parties and how such information is used or protected.

Links to third party websites

The Website may, from time to time, contain links to and from websites provided by third parties. If you follow a link to any of these websites, we advise you to note that such websites have their own privacy policies and that we under no circumstances vouches for such websites or their policies. Hence, we encourage you to check the privacy policy of each website before you disclose any personal data.


We may, from time to time, change this privacy policy. In such case, we will contact you before using your data for these new purposes, in order to inform you of the changes to our regulations concerning the protection of personal data and to give you the opportunity to refuse participation.
A new version of the privacy policy will be published on the website.

Customer surveys

Periodically, you may be able to participate in our surveys to help us improve our services. Any personal information collected from you in a survey will ONLY be used internally by Flexphon Ltd. and in accordance with this Policy.

Subscribe/Unsubscribe from newsletters

We are pleased to bring you extra value by providing you information about our offers and updates regarding our product from time to time. If you do not wish to receive these types of communications you can choose at any time not to continue receiving them by disabling newsletters in the App or by contacting us at

Despite you may choose not to receive marketing information from us, you will continue to receive invoices, customer service-related notifications and other information, related to each service you purchase or subscribe to, from us electronically or otherwise.

Contact information

To make contact with us, the easiest way to do this is over email at: If you would like to send a letter, you can address it to: Flexphon Ltd., Ul. Krum Popov 56-58, 1421 Sofia, Bulgaria. If you would rather like to call, we are usually available on telephone number: +32 2 680 80 00.

If you are of the opinion that our site does not comply with our privacy policy, please contact our company at the address stated above.