We are committed to the privacy of our customers and the visitors to our website. The website utilizes a high degree of encryption on information sent over the Internet and on information stored within its system. The following policies outline other specific protections that we have in place.
The “Website” means the website www.flexphon.com and any page or location on the website, no matter what device (cell phone, laptop, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location. In this Policy, we use the term website and other similar terms such as “Internet site,” “site,” and “web page.”
“Personal Information” is information that directly identifies or reasonably can be used to identify an individual Customer or User. Examples include but are not limited to name, address, telephone number, e-mail address and VAT number.
The “App” means our application for mobiles, tablets and personal computers, through which the Service is provided.
The “Service” means the service provided by us through the App.
The “Account” means the personal user account that you can register on the Website or in the App in order to use the Service.
“Flexphon” is a product owned by Flexphon Ltd., a Bulgarian company with registration number BG204216296 and address: Ul. Krum Popov 56-58, 1421 Sofia, Bulgaria.
Your personal data, our responsability
On this website we collect personal data. These data are managed and controlled by us and are stored and processed in accordance with EU laws.
During a visit to our site we keep:
- your domain name (ip address) when you visit our web pages;
- your e-mail address when you post messages/questions on this website;
- your e-mail address and phone number when you communicate this to us;
- your e-mail address when you participate in discussion forums;
- all information regarding the pages of other sites you consulted to get to our site;
- all information regarding the pages you consulted on our site;
- all information you have provided to us voluntarily (e.g. research information and/or site registration).
This information is used:
- to improve the content of our website;
- to serve our existing and prospective customers;
- to enhance and extend our customer relationships.
When we receive or transfer your data on our website, we always use the coding technologies which are recognized as the current standards within the IT sector. We have introduced the necessary security measures in order to prevent the loss, wrongful use or modification of information we receive on our site. When we receive or transfer certain critical information, such as e.g. financial information, we use a secure server. When we transfer data to third parties with whom we have a contractual relationship (such as online payment parties), these third parties must, under the contract conditions, implement sufficient security measures, such as for instance: an SSL connection.
Disclosure of personal data to third parties
We will not sell, share, or rent out your personal data to any third party or use your e-mail address for unsolicited mailings. However, your personal data may be shared with third parties for the same purposes, to facilitate, provide and perform the Service or to assist us in analyzing how the Service, Website and App is used. In that case, we remain responsible for such third parties’ processing of your data. Such third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use the information for any other purpose.
This means that we may disclose your personal data to suppliers, who act as our personal data assistants and only in accordance with our instructions, for the provision of the Website, the App and the Service.
We may furthermore disclose your personal data to regulatory authorities or legal advisors in connection with alleged offenses or suspected breaches of our Terms of Service, or when we are obliged to disclose or share your personal data in order to fulfill their obligations under law.
In order to verify payment methods and prevent fraud, we verify personal information, including payment information, with payment providers and fraud prevention services. If at any time you apply for a credit with us, we may perform a credit inquiry with credit reporting agencies, and such inquiry may be noted on your credit record. We may use automated decision-making systems to verify payment methods, assess creditworthiness, or prevent fraud, and we may contact you requesting additional information when needed.
When accessing the Website, we may log your IP address, access URL, time of access, browser type, referral URL etc. in order to obtain internal information regarding site traffic statistics. When using the App, we may log information about phone numbers, the start and end time of calls, call duration, call quality, messages, geographical position, IP address etc. in order to obtain statistic on the App usage.
Third party tracking tools
We use third party tracking tools to improve the performance and features of our website. These third party tracking tools are designed to collect only non-personal information about your use of the Website or the App. Nevertheless, you hereby acknowledge that such tools are beyond our control and accordingly we assume no responsibility for what information is actually captured by third parties and how such information is used or protected.
Links to third party websites
Periodically, you may be able to participate in our surveys to help us improve our services. Any personal information collected from you in a survey will ONLY be used internally by Flexphon Ltd. and in accordance with this Policy.
Subscribe/Unsubscribe from newsletters
We are pleased to bring you extra value by providing you information about our offers and updates regarding our product from time to time. If you do not wish to receive these types of communications you can choose at any time not to continue receiving them by disabling newsletters in the App or by contacting us at firstname.lastname@example.org.
Despite you may choose not to receive marketing information from us, you will continue to receive invoices, customer service-related notifications and other information, related to each service you purchase or subscribe to, from us electronically or otherwise.
To make contact with us, the easiest way to do this is over email at: email@example.com. If you would like to send a letter, you can address it to: Flexphon Ltd., Ul. Krum Popov 56-58, 1421 Sofia, Bulgaria. If you would rather like to call, we are usually available on telephone number: +32 2 680 80 00.