Record a welcome message, set up a call queue or an option menu...
All you need is a mobile phone per employee
|Queue with music
|Different messages can be played to your customers while they are waiting on the phone. Your customer can leave a message.
|Automatic call distribution
|During and after office hours your calls can be transferred to any employee you choose. Holidays as well can be easily set up.
|Option menu (IVR)
|For commercial queries press 1, For technical queries press 2,....
|Know when your colleague is busy or (un)available, so you do not unnecessarily forward him/her any calls.
|Give your employees the phone number of your meeting room.
|You can have up to 80 concurrent calls*.
|Record your employee's calls for training purposes. Listen to all your recorded calls.
|Listening / Whispering
|Listen in on a conversation and whisper what your employee should answer.
|Call History Statistics
|Call history that can be exported and used to manage your call center.
|You can determine per employee which destination(s) they are allowed to call to avoid any surprises in the end.
|Send & Receive fax
|Send and receive faxes via email. Your fax machine becomes obsolete. Free service with Flexphon.
|Set your availability based on personal working hours or make yourself temporarily unavailable when you’re in a meeting.
|Listen to voicemails.
|Forward calls to your colleagues (direct transfer or supervised transfer).
|Subscribe or unsubscribe yourself from a ring group.
|View your personal call history.
|Android / iOS
|Our mobile app is available on Android and iOS.
|Manage and create new office hours easily.
|Advanced Call Routing
|Setup advanced call routing in a few clicks.
|Order and manage your office phone number(s).
|Overview of all call details with an export function for analysis.
|Add short numbers to every employee.
|Set payment options and billing, change plans, download invoices.
|99.7% uptime guaranteed
|Uptime is at least 99,7% of the time guaranteed.
|24/7 live monitoring
|We have a technical team monitoring our services 24/7, ready to act when needed.
|Our network infrastructure is fully redundant and is located in 2 datacenters.
|PREMIUM Voice Quality
|All calls go over the gsm network, so that we can guarantee PREMIUM voice quality. We cooperate with 5 of the world’s leading carriers with a platform that has been developed in-house and is built around core carrier grade switching technology offering you the best voice quality available on the market.
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